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Visitor wait time limit for live agent connection

GA since Mar 2026

Admins can set how long a visitor waits (10-500 seconds) to connect with a live chat agent before getting a fallback message.

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experienceleague.adobe.com Evidence for GA · Mar 2026
Platform
Adobe Marketo Engage
Component
Dynamic Chat
Capability
Conversational & voice · Channels
Vendor's name
Visitor wait time limit
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAMar 2026
    First recorded 2 Oct 2026 · recorded from the source history · vendor release notes · experienceleague.adobe.com ↗ · archived copy, 25 Oct 2026 ↗

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