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Compiled 11 Nov

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Channel-specific handoff routing for Customer Agent

GA since Oct 2026

Human handoff rules for Customer Agent can now be configured separately for messaging and email conversations.

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community.hubspot.com Evidence for GA · Oct 2026
Platform
HubSpot Marketing Hub
Component
Conversations & events
Capability
Conversational & voice · Channels
Vendor's name
Handoff routing by channel
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAOct 2026
    First recorded 3 Nov 2026 · recorded from the source history · vendor community release post · community.hubspot.com ↗

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