This record is generated by AI from the cited source. How AI is used
Agentforce agents can now hold two-way conversational exchanges with customers through Engagement email.
- Capability
- Conversational & voice · Channels also: Email
- Vendor's name
- Enable Two-Way Conversations for Marketing Cloud Engagement Emails
- First recorded
- Record last updated
Record dates describe acquisition and updates, not human review. About corrections.
Lifecycle history 1 state
- GASep 2026First recorded 27 Sep 2026 · recorded from the source history · vendor release notes · help.salesforce.com ↗
Something wrong or out of date in this record? , ideally with a link to better evidence. How corrections work
Conversational & voice on other platforms latest first
- KlaviyoHelpdesk ticket assignment email notificationsGA30 Oct 2026
- KlaviyoIntake rule creation from spam-marked messages in HelpdeskGA28 Oct 2026
- KlaviyoCustom signatures for Helpdesk email repliesGA20 Oct 2026
- KlaviyoSLA policies in HelpdeskPreview15 Oct 2026
- KlaviyoMulti-region targeting for Customer AgentGA15 Oct 2026
- HubSpotWhatsApp voice note handling for Customer AgentGAOct 2026
- HubSpotChannel-specific handoff routing for Customer AgentGAOct 2026
- HubSpotBlock IP address in Live ChatGASep 2026
- HubSpotUndo Send in Inbox and Help DeskGASep 2026
- HubSpotCustomer Agent fallback routingGASep 2026