Beta
Platforms ▾
Engagement platformsCEP
CEPs in the Release Matrix →
Data platformsCDP
CDPs in the Release Matrix →
B2B marketing automationMAP B2B
MAP B2Bs in the Release Matrix →
All platforms15 tracked · 8 CEP · 4 CDP · 3 MAP B2B
Compiled 11 Nov

Type at least 2 characters.

AI generatedAI generated This record is generated by AI from the cited source. How AI is used

SN

Channel settings for agent routing in Forward to Bot/Agent

GA since week of 12 Oct 2026 under review

The Forward to Bot/Agent flow action now lets users manage channel settings when routing to the Agentforce Service Agent.

Read vendor source (opens in a new tab)
help.salesforce.com Evidence for GA · week of 12 Oct 2026
Platform
Salesforce Marketing Cloud Next
Capability
Conversational & voice · Channels
Vendor's name
Forward to Bot/Agent action channel settings
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAweek of 12 Oct 2026
    First recorded 10 Oct 2026 · vendor release notes · help.salesforce.com ↗

Something wrong or out of date in this record? , ideally with a link to better evidence. How corrections work

Conversational & voice on other platforms latest first

All Conversational & voice changes →

Report an issue

Tell us what is wrong in this record. Reports are checked against public sources, with the same rules as every entry. How corrections work

Sent through Web3Forms. Nothing you send is published. How reports are handled.