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Segment and keyword targeting rules for Customer Agent

GA since 8 Jan 2026 notable

Customer Agent can now be scoped with segment and keyword targeting rules per channel to control who it engages.

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klaviyo.com Evidence for GA · 8 Jan 2026
Platform
Klaviyo
Capability
Conversational & voice · Channels
also: Real-time & rule-based segments
Vendor's name
Segment & Keyword Targeting (Customer Agent)
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GA8 Jan 2026
    First recorded 28 Sep 2026 · recorded from the source history · vendor changelog · klaviyo.com ↗ · archived copy, 26 Oct 2026 ↗

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Conversational & voice on other platforms latest first

All Conversational & voice changes →

More from Klaviyo in Conversational & voice

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