Beta
Platforms ▾
Engagement platformsCEP
CEPs in the Release Matrix →
Data platformsCDP
CDPs in the Release Matrix →
B2B marketing automationMAP B2B
MAP B2Bs in the Release Matrix →
All platforms15 tracked · 8 CEP · 4 CDP · 3 MAP B2B
Compiled 11 Nov

Type at least 2 characters.

AI generatedAI generated This record is generated by AI from the cited source. How AI is used

SE

WhatsApp messaging by Business-Scoped User ID (Engagement)

GA since Jun 2026 major

Engagement can import contacts by WhatsApp Business-Scoped User ID, message users who hide their phone number behind a username, and track engagement across both identifiers.

Read vendor source (opens in a new tab)
help.salesforce.com Evidence for GA · Jun 2026 Additional source: help.salesforce.com ↗ (opens in a new tab)
Platform
Salesforce Marketing Cloud Engagement
Capability
Messaging apps · Channels
Vendor's name
Reach WhatsApp Users with Usernames Using Business-Scoped User IDs
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAJun 2026
    First recorded 27 Sep 2026 · recorded from the source history · vendor release notes (2 sources) · help.salesforce.com ↗ · help.salesforce.com ↗

Record corrections 2

Changes made to this record after it was published, separate from the vendor's lifecycle states above. All corrections.

  1. Text
    Summary rewritten

    Before: Engagement can message WhatsApp users by username via Business-Scoped User IDs, reaching those who hide phone numbers.

    After: Engagement can import contacts by WhatsApp Business-Scoped User ID, message users who hide their phone number behind a username, and track engagement across both identifiers.

    Summary rewritten for the single available state. Evidence: help.salesforce.com ↗

  2. Lifecycle state

    Lifecycle: Announced · May 2026; GA · Sep 2026 → GA · Jun 2026

    The Summer '26 notes list it as shipped: "When: Starting June 2026, Marketing Cloud Engagement handles BSUID user-initiated messages without disruption." Winter '27 repeats it. Evidence: help.salesforce.com ↗

Something wrong or out of date in this record? , ideally with a link to better evidence. How corrections work

Messaging apps on other platforms latest first

All Messaging apps changes →

More from SFMC Engagement in Messaging apps

Report an issue

Tell us what is wrong in this record. Reports are checked against public sources, with the same rules as every entry. How corrections work

Sent through Web3Forms. Nothing you send is published. How reports are handled.