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Improved tester response panel for Customer Agent

GA since Apr 2026

The agent tester surfaces referenced and potentially relevant knowledge, plus action, handoff and experience tabs, to help admins coach agent responses.

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community.hubspot.com Evidence for GA · Apr 2026
Platform
HubSpot Marketing Hub
Component
Conversations & events
Capability
Agent building & orchestration · AI
Vendor's name
Improved tester "Improve response" panel
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAApr 2026
    First recorded 2 Oct 2026 · recorded from the source history · vendor community release post · community.hubspot.com ↗

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