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Compiled 11 Nov

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Redesigned Customer Agent Guidelines UI

GA since Sep 2026

The redesigned Guidelines page supports multiple named guidelines per category and preset templates for configuring Customer Agent behavior.

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community.hubspot.com Evidence for GA · Sep 2026
Platform
HubSpot Marketing Hub
Component
Conversations & events
Capability
Agent building & orchestration · AI
Vendor's name
new Guidelines UI
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GASep 2026
    First recorded 2 Oct 2026 · recorded from the source history · vendor community release post · community.hubspot.com ↗

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