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HS
Draft mode and embedded testing for Customer Agent
GA since Apr 2026
Changes to Customer Agent can be tested safely in draft mode with inline panels explaining which sources and rules were used before publishing.
- Platform
- HubSpot Marketing Hub
- Component
- Conversations & events
- Capability
- Agent building & orchestration · AI also: Approval workflows
- Vendor's name
- Draft mode & embedded testing
- First recorded
- Record last updated
Record dates describe acquisition and updates, not human review. About corrections.
Lifecycle history 1 state
- GAApr 2026First recorded 2 Oct 2026 · recorded from the source history · vendor community release post · community.hubspot.com ↗
Something wrong or out of date in this record? , ideally with a link to better evidence. How corrections work
Agent building & orchestration on other platforms latest first
- KlaviyoCustom events from Customer Agent skillsGA30 Oct 2026
- KlaviyoPrivate or shared Composer skillsGA29 Oct 2026
- KlaviyoSkill preview cards in ComposerGA19 Oct 2026
- KlaviyoCustomer Agent building in ComposerGA16 Oct 2026
- MarketoCustom callable AI agents as a smart campaign flow stepAnnouncedOct 2026
- Treasure AIAI Studio Android appGA30 Sep 2026
- Klaviyo@mention skills in ComposerGA2 Sep 2026
- MoEngageExternal app connectors for Custom AgentsGASep 2026
- Treasure AIScheduled execution of AI Studio actionsGA25 Aug 2026
- Treasure AIReusable saved workflow actions in AI StudioGA13 Aug 2026
All Agent building & orchestration changes →
More from HubSpot in Agent building & orchestration
- CRM action details in Customer Agent message insightsGAOct 2026
- Customer Agent batch testingGAOct 2026
- Raised Customer Agent action limitGAOct 2026
- Customer Agent testing toolsGASep 2026
- Redesigned Customer Agent Guidelines UIGASep 2026
- Customer Agent Auto-SetupGASep 2026