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WhatsApp business-scoped user ID messaging

GA since May 2026 notable

Reach WhatsApp recipients by business-scoped username when a phone number isn't available.

help.salesforce.com Evidence for GA · May 2026 Additional source: help.salesforce.com ↗

Platform: Salesforce Marketing Cloud Next
Capability: Messaging apps · Channels
Vendor's name: Reach WhatsApp Recipients with Usernames via Business-Scoped User IDs · Reach WhatsApp Users with Usernames Using Business-Scoped User IDs
First recorded: 27 Sep 2026
Record last updated: 4 Nov 2026

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

GAMay 2026

First recorded 27 Sep 2026 · recorded from the source history · vendor release notes (2 sources) · help.salesforce.com ↗ · help.salesforce.com ↗

Changes made to this record after it was published, separate from the vendor's lifecycle states above. All corrections.

4 Nov 2026Date

Date: GA · Sep 2026 → GA · May 2026

The same entry, "Reach WhatsApp Users with Usernames Using Business-Scoped User IDs", is in the Summer '26 Other Changes; dated to that release. Evidence: help.salesforce.com ↗

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