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Compiled 11 Nov

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Conversation Insights dashboard for two-way conversations

Announced since week of 9 Nov 2026 notable

Conversation Insights will show combined reply and escalation metrics for two-way campaign conversations across Email, SMS, WhatsApp and RCS.

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help.salesforce.com Evidence for Announced · week of 9 Nov 2026
Platform
Salesforce Marketing Cloud Next
Capability
Reporting & dashboards · Analytics
Vendor's name
Conversation Insights
First recorded
Record last updated

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Lifecycle history 1 state

  1. Announcedweek of 9 Nov 2026 Expected Nov 2026
    First recorded 11 Nov 2026 · vendor release notes · help.salesforce.com ↗

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