Multi-region targeting for Customer Agent
Customer Agent scopes its knowledge and skills to chosen countries, regions, or Shopify markets, so one agent shows each shopper the right policies, products, and prices.
Entries on this page are generated by AI from vendor sources. How AI is used
Agent context & knowledge
Governed context that agents read: knowledge sources, semantic layers, context APIs.
| Month | Changes |
|---|---|
| 2026-01 | 1 |
| 2026-02 | 1 |
| 2026-03 | 3 |
| 2026-04 | 5 |
| 2026-05 | 4 |
| 2026-06 | 7 |
| 2026-07 | 4 |
| 2026-08 | 6 |
| 2026-09 | 12 |
| 2026-10 | 10 |
| 2026-11 | 3 |
Select a month to view the whole-record timeline. This clears timeline filters.
Platforms with recorded changes
Platforms with at least one feature state classified in this capability (primary or secondary, minor updates included), in the site's fixed order. Select one to filter the timeline. Counts are not shown side by side: they reflect how finely each vendor documents, not how much it offers.
Timeline
← Back to the Release MatrixTimeline filters
Filters apply to the timeline. The chart and platform totals describe the whole record. Selecting a chart month clears timeline filters to show that same whole-record scope.
Matches the Release Matrix evidence: latest state reached in the selected period, entries under review excluded, primary and secondary capabilities included.
No recorded changes match these filters.
Within each period: major updates as cards, then notable ones as rows; newest first in each group. Minor updates below.
November 20263 changes
Klaviyo 1 minor update Content generation
- GA Live connector data in Composer artifacts source Composer can build artifacts that pull live data from connected apps, so dashboards stay current when reopened.
Treasure AI 2 minor updates Agent context & knowledge
- GA Drag-and-drop copy in work folders source Holding Option or Ctrl while dragging a file or folder onto an AI Studio work folder now copies it instead of moving it, renaming duplicates automatically.
- GA Symbolic link display in work folders source AI Studio work folders now show symbolic links with a Link label in the file tree, and opening one reveals the target file or folder's contents.
October 202610 changes
Context Hub Fivetran connection monitoring
The Context Hub Connections page shows status, run history, and errors or warnings for each Fivetran connection feeding agents, and lets you test connections or run syncs on demand.
Context Hub Definitions tab for agent assumptions
Assumptions an agent makes in chat, such as how a business defines an active customer, are saved to a Definitions tab for review, edit, and approval, then reused by agents.
Breeze Assistant memories import
Breeze Assistant can import memories from ChatGPT, Claude and Gemini to personalize its responses.
Klaviyo 4 minor updates Integrations & marketplace · Agent context & knowledge
- GA Meta Ads connector in Composer source Composer connects, read-only, to Meta Ads, combining Facebook and Instagram ad performance data with Klaviyo customer data to inform campaigns; it cannot change targeting, budgets or ads.
- GA Add campaigns or flows to Composer chat source Campaigns and flows in list views have an Add to Composer button that brings them into the Composer chat as reference context.
- GA Expanded file attachments in Composer source Composer chats accept file types beyond images, and show which attached files Composer could read and which types it could not use.
- GA @mention campaigns and flows in Composer source Typing @ in Composer finds a campaign or flow by name so Composer can work on the specific one selected.
Hightouch 2 minor updates Agent context & knowledge
- GA Agent chat session context panel source A Session Context panel shows everything an agent used to answer in a chat, including definitions, audiences, and files.
- GA Context Hub Google Drive source source Context Hub connects to Google Drive so agents can read docs and sheets, keeping synced copies current automatically.
September 202612 changes
Knowledge sources
Gives Canvas Step Agents and Catalog Agents focused catalog context for retrieval, instead of referencing an entire catalog in agent instructions.
Shared work folders in AI Studio
Personalization layer
A new personalization layer in the Klaviyo Data Platform, mentioned alongside other autonomous-platform updates.
Treasure AI Voice connector for AI Studio
AI Studio connects to Treasure AI Voice so an agent can read meeting recordings, summaries, action items and transcripts directly in chat, read-only.
Centralized brand context store for AI workflows
Context Hub stores brand identity, voice, and formatting extracted from past campaigns or uploaded files, and reuses it across channels and Merlin AI features like Custom Agents and Flows Assist.
Brand Center
New Brand Center provides a unified brand kit so marketers and AI agents stay on-brand.
Context Home completeness scoring
Context Home will score how complete a tenant's business context is and surface where the gaps are.
Automatic brand voice setup
HubSpot automatically generates a brand voice from a company's website, content and best practices, adjustable or built from uploaded samples, applied across AI surfaces.
Customer Agent knowledge from ticket history
FAQ-style answers can be generated from resolved tickets with optional topic guardrails and PII scrubbing; each generated answer requires approval.
Klaviyo 1 minor update Agent context & knowledge
- GA Help article citations in Composer source Composer answers now cite the Klaviyo help articles they are based on, so the source can be checked.
HubSpot 2 minor updates Agent context & knowledge
- GA Breeze Assistant Context Pane source A Context Pane sidebar shows the CRM records, memories and brand or company details Breeze Assistant referenced in real time.
- GA Breeze workflow canvas context source Triggers and actions can be selected on the workflow canvas so Breeze uses them as context when assisting with that workflow.
August 20266 changes
Context Hub external semantic sources
Context Hub can ingest Snowflake semantic views or Databricks Unity Catalog metric views so agents interpret terms using governed definitions.
Journey summary generation
Iterable auto-generates a summary of each saved or published journey that Nova Agent and other agentic workflows can query.
Cross-work-folder file access in AI Studio chats
AI Studio chats can now read, write and move files across all of a user's work folders instead of only the current one.
HubSpot 3 minor updates Agent context & knowledge
- GA Custom context in Context Home source Free-form text or uploaded files can be added in Context Home to give Breeze business-specific context for more relevant responses.
- GA Conflicting knowledge source detection source Customer Agent surfaces when knowledge sources contain contradictory information on the same topic so conflicts can be resolved.
- GA Knowledge crawler sync status source A new Pages column shows how many pages synced after a knowledge-source crawl, with per-page status and failure details.
July 20264 changes
File browser and manager for AI Studio work folders
AI Studio adds a file browser and manager for work folders: create, rename, move, and delete files and folders without opening a chat.
In-chat data connection creation in AI Studio
AI Studio can now prompt an in-chat Connection Required card so users authorize Databricks or Snowflake access without leaving the conversation.
Scoped SQL/dbt access for agent queries
General models support SQL-defined selections and dbt-defined tables, letting admins limit which rows or models an agent can query.
Treasure AI 1 minor update Agent context & knowledge
- GA Default work folder for new AI Studio chats source New AI Studio chats are now saved to a default General work folder, with a Recent Chats view and an Uploads section per folder.
June 20267 changes
Breeze Projects file uploads and CRM references
Breeze Projects is redesigned so users can upload files and @mention CRM records as references, with Breeze carrying that context across every thread.
Profile context tools for Customer Agent
Customer Agent can ground responses in shopper data using built-in tools for order history, segment membership and predictive analytics.
Web search for AI Studio agents
AI Studio agents can now search the web in real time during a chat, pulling in current information automatically when needed.
Redesigned Brand settings with Brand Knowledge
Brand settings are reorganized into Brand Kit, Brand Voice and a new Brand Knowledge section covering products, competitors and ICP used to personalize AI content.
Structured data file support in Knowledge Vaults
Knowledge Vaults support uploading and querying xlsx, csv, json and xml files, letting agents answer analytical questions from tabular data.
HubSpot 2 minor updates Agent context & knowledge · Administration & access control
- Beta Agent CLI skills library source The Agent CLI ships a skills library with predefined guidance for CRM searches, bulk operations, data quality tasks, workflows and reporting so agents follow common HubSpot processes.
- GA Granular Knowledge Vault permissions source Admins can set Manage and Use access at both the portal and individual Knowledge Vault level, with super admins always bypassing restrictions.
May 20264 changes
Context Hub brand profiles
Brand profiles define brand-specific logos, fonts and context so agents generate on-brand ads and lifecycle campaigns.
Pinterest Ads data connector for agents
A Pinterest Ads data connector lets agents answer questions and generate reports across Pinterest campaign data.
Domain crawler for Customer Agent knowledge URLs
Adding a public URL as a Customer Agent knowledge source can auto-crawl up to 5,000 linked pages weekly, with path-level include and exclude controls.
Hightouch 1 minor update Agent context & knowledge
- GA Klaviyo agent engagement data source Agents with a Klaviyo connection now pull engagement data over time, including conversions, not just flow and segment metadata.
April 20265 changes
G2 Buyer Intent data for Breeze Agents
A G2 MCP connector feeds live G2 buyer intent and review data into Breeze Agents so reps see what prospects are researching and evaluating.
HubSpot 4 minor updates Generative assistants · Conversational & voice · Agent context & knowledge…
- GA Breeze Assistant Projects source Breeze Assistant Projects group related chats under shared instructions and connected knowledge so answers stay consistent across an initiative.
- GA Inline citations in Customer Agent chatflows source Chatflow responses from Customer Agent can show numbered citations that open a sources panel showing which article the agent used.
- GA HubSpot Knowledge Base as a Knowledge Vault source source A full HubSpot knowledge base can be attached as a Knowledge Vault source so Agents and Assistants draw directly from support content.
- GA Inline image indexing for Knowledge Vault source Up to ten inline images in knowledge articles, blogs, landing pages and site pages are extracted, described and indexed so Agents and Assistants can reason over visual content.
March 20263 changes
Brand guidance rules for Customer Agent
Natural-language guidance for brand context, tone, style and handoff rules can now steer Customer Agent's replies.
HubSpot 2 minor updates Agent context & knowledge
- GA Breeze Assistant grounded in HubSpot Academy content source Breeze Assistant pulls directly from HubSpot Academy resources to answer how-to and campaign-planning questions.
- GA Breeze Assistant grounded in account business data source Breeze Assistant grounds its recommendations in the account's own web analytics, campaign data, and CRM data.
February 20261 change
Automatic website re-indexing for Customer Agent
Connected websites are now automatically re-crawled so Customer Agent's answers stay current without manual effort.
January 20261 change
SFMC Next 1 minor update Agent context & knowledge
- GA Campaign brief grounding in uploaded strategic documents source Marketers can upload PDFs or Word files to Salesforce Files and reference them in a prompt so the Campaign Creation agent grounds the generated brief in that content.