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KL

Brand guidance rules for Customer Agent

GA since 26 Mar 2026 notable

Natural-language guidance for brand context, tone, style and handoff rules can now steer Customer Agent's replies.

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klaviyo.com Evidence for GA · 26 Mar 2026
Platform
Klaviyo
Capability
Agent context & knowledge · AI
also: Conversational & voice
Vendor's name
Customer Agent Guidance
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GA26 Mar 2026
    First recorded 28 Sep 2026 · recorded from the source history · vendor changelog · klaviyo.com ↗ · archived copy, 26 Oct 2026 ↗

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