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Native HTML reply forwarding in Reply Mail Management

GA since Jan 2026

Reply Mail Management forwarding now delivers customer replies in full HTML formatting mirroring modern email clients, replacing the earlier plain-text forwarding.

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help.salesforce.com Evidence for GA · Jan 2026
Platform
Salesforce Marketing Cloud Next
Capability
Email · Channels
Vendor's name
Improve Email Experience with Native RMM Forwarding
First recorded
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Lifecycle history 1 state

  1. GAJan 2026
    First recorded 23 Oct 2026 · recorded from the source history · vendor release notes · help.salesforce.com ↗

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