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Agentforce Journey Decisioning Agent

GA since May 2026 major

The Journey Decisioning agent reviews real-time customer behavior and profile data to dynamically select the best campaign flow for each individual.

Read vendor source (opens in a new tab)
help.salesforce.com Evidence for GA · May 2026
Platform
Salesforce Marketing Cloud Next
Capability
Autonomous agents · AI
also: Next best action
Vendor's name
Journey Decisioning Agent · Optimize Customer Outcomes with Agentforce Journey Decisioning
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GAMay 2026
    First recorded 23 Oct 2026 · recorded from the source history · vendor release notes · help.salesforce.com ↗

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