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New Customer Agent conversation events

GA since 7 Jan 2026

New Started, Resolved, Escalated and Received Product Recommendation events from Customer Agent can now power segmentation and follow-ups.

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klaviyo.com Evidence for GA · 7 Jan 2026
Platform
Klaviyo
Capability
Data model & schemas · Data
also: Real-time & rule-based segments
Vendor's name
New Events (Customer Agent)
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GA7 Jan 2026
    First recorded 28 Sep 2026 · recorded from the source history · vendor changelog · klaviyo.com ↗ · archived copy, 26 Oct 2026 ↗

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Data model & schemas on other platforms latest first

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