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Branching in automated conversations

GA since 11 Mar 2026 notable

Automated SMS/RCS conversations can now branch customers down different paths based on keyword or question responses.

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klaviyo.com Evidence for GA · 11 Mar 2026
Platform
Klaviyo
Capability
Journeys · Orchestration
also: SMS, MMS & RCS
Vendor's name
Automated Conversations Branching
First recorded
Record last updated

Record dates describe acquisition and updates, not human review. About corrections.

Lifecycle history 1 state

  1. GA11 Mar 2026
    First recorded 28 Sep 2026 · recorded from the source history · vendor changelog · klaviyo.com ↗ · archived copy, 26 Oct 2026 ↗

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