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Engagement platformsCEP
CEPs in the Release Matrix →
Data platformsCDP
CDPs in the Release Matrix →
B2B marketing automationMAP B2B
MAP B2Bs in the Release Matrix →
All platforms15 tracked · 8 CEP · 4 CDP · 3 MAP B2B
Compiled 11 Nov

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HS

Assign any conversation to Customer Agent

GA since Aug 2026

Any conversation can be handed off to Customer Agent from the Help Desk or Inbox Ticket Owner dropdown to handle standard queries.

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community.hubspot.com Evidence for GA · Aug 2026
Platform
HubSpot Marketing Hub
Component
Conversations & events
Capability
Autonomous agents · AI
Vendor's name
Assign Any Conversation
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Record last updated

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Lifecycle history 1 state

  1. GAAug 2026
    First recorded 2 Oct 2026 · recorded from the source history · vendor community release post · community.hubspot.com ↗

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